Terms & Conditions

1. Agreement to Terms

Welcome to VedPutra Organics. By accessing our website at www.vedputra.store and purchasing our organic superfoods (moringa powder, beetroot powder, roasted soyabean protein), you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations.

If you do not agree with any of these terms, you are prohibited from using or accessing VedPutra Organics website. Please read these terms carefully before placing an order.

2. Use of Website

2.1 Permitted Use

You may use VedPutra Organics website to:

• Browse our organic product catalog (moringa, beetroot, soyabean powders)
• Place orders for delivery across India
• Read wellness blogs and recipes
• Contact customer support at info@vedputra.com or +91-72186-16190
• Subscribe to our newsletter for health tips and promotions

2.2 Prohibited Use

You must NOT:

• Use our website for any unlawful purpose or fraudulent activity
• Attempt to hack, reverse engineer, or compromise website security
• Copy, reproduce, or distribute our content without written permission
• Impersonate VedPutra Organics or misrepresent your affiliation with us
• Upload viruses, malware, or any harmful code
• Scrape or harvest data from our website using automated tools
• Interfere with other users' access to the website

3. Product Information

4. Orders & Payment

4.1 Order Acceptance

Your order is an offer to purchase products from VedPutra Organics. We reserve the right to accept or reject your order for any reason, including product availability, pricing errors, or suspected fraudulent activity. Order confirmation does not guarantee acceptance.

4.2 Payment Methods

VedPutra Organics accepts the following payment methods for orders in India:

• Credit/Debit Cards (Visa, Mastercard, RuPay)
• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Net Banking (all major Indian banks)
• Digital Wallets (Paytm, PhonePe, Mobikwik)
• Cash on Delivery (COD) - Available for orders below ₹5,000

4.3 Payment Security

All payments are processed through secure, PCI DSS compliant payment gateways. VedPutra Organics does NOT store your complete credit card information. Your payment data is encrypted using SSL/TLS technology.

4.4 Order Cancellation by VedPutra

We reserve the right to cancel any order if:

• Product is out of stock or discontinued
• Pricing error occurred
• Delivery address is unserviceable
• Payment authorization fails
• Order is suspected to be fraudulent

In case of cancellation, full refund will be processed within 5-7 business days.

5. Shipping & Delivery

For detailed shipping policies, visit our Shipping Policy page.

6. Returns & Refunds

6.1 Return Eligibility

VedPutra Organics accepts returns within 7 days of delivery if:

• Product received is damaged or defective
• Wrong product delivered
• Product packaging is tampered or unsealed
• Product quality does not meet our organic standards

6.2 Non-Returnable Items

The following items are NOT eligible for return:

• Opened or used products (for hygiene reasons)
• Products damaged due to misuse or negligence
• Products past the return window (7 days)

6.3 Refund Process

Upon receiving and inspecting the returned product, we will process your refund within 5-7 business days to your original payment method. Shipping charges are non-refundable.

For complete return guidelines, visit our Return & Refund Policy page.

7. Intellectual Property Rights

All content on VedPutra Organics website, including text, graphics, logos, images, product descriptions, videos, and software, is the property of VedPutra Organics or its content suppliers and is protected by Indian and international copyright, trademark, and intellectual property laws.

Trademarks

• "VedPutra Organics" - Registered trademark
• VedPutra logo - Protected design
• Product names, packaging designs, and marketing materials

You may not reproduce, distribute, modify, or create derivative works of any content without explicit written permission from VedPutra Organics. Contact info@vedputra.com for licensing inquiries.

8. User Accounts

8.1 Account Creation

To place orders on VedPutra Organics, you may create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

8.2 Account Security

You agree to:

• Keep your password secure and not share it with others
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activities under your account
• Provide accurate contact and delivery information

8.3 Account Termination

VedPutra Organics reserves the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or misuse our website.

9. Product Health Claims & Disclaimer

Before using our products, please note:

• Consult your healthcare provider before use, especially if pregnant, nursing, or on medication
• Individual results may vary based on diet, lifestyle, and health conditions
• Our products are not a substitute for a balanced diet and healthy lifestyle
• Keep products out of reach of children
• Store in a cool, dry place away from direct sunlight

VedPutra Organics makes no medical claims. The health benefits mentioned on our website and blogs are based on traditional use, nutritional science, and published research, not FDA or FSSAI approval for specific medical treatments.

10. Limitation of Liability

To the maximum extent permitted by Indian law, VedPutra Organics shall NOT be liable for any indirect, incidental, special, consequential, or punitive damages, including:

• Loss of profits or revenue
• Loss of data or business opportunities
• Allergic reactions or adverse health effects (use products at your own risk)
• Delays or failures in delivery due to circumstances beyond our control (natural disasters, strikes, government restrictions)
• Errors or inaccuracies in product information

Our total liability for any claim arising from your use of VedPutra Organics website or products shall not exceed the purchase price of the product in question.

11. Governing Law & Dispute Resolution

11.1 Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes arising from your use of VedPutra Organics website or products shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

11.2 Dispute Resolution Process

Before initiating legal proceedings, we encourage you to:

1. Contact our customer support at info@vedputra.com or +91-72186-16190
2. Allow us 7 business days to investigate and respond to your complaint
3. Attempt to resolve the issue amicably through negotiation

If the dispute cannot be resolved informally, you agree to submit to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India).

12. Force Majeure

VedPutra Organics shall not be liable for any delay or failure to perform due to causes beyond our reasonable control, including but not limited to:

• Acts of God (floods, earthquakes, pandemics, natural disasters)
• War, terrorism, civil unrest, or government actions
• Strikes, labor disputes, or supply chain disruptions
• Internet or telecommunications failures
• Crop failures or agricultural disruptions affecting our farm in Maharashtra

13. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court, the remaining provisions shall continue in full force and effect.

14. Changes to Terms

VedPutra Organics reserves the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date.

Your continued use of our website after changes constitutes acceptance of the revised terms. We recommend reviewing this page periodically.

15. Contact Information

16. Acknowledgment

By using VedPutra Organics website and purchasing our organic superfoods, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.