Return & Refund Policy
Last Updated: November 5, 2025
1. Return Window
VedPutra Organics accepts returns within 7 days of delivery for defective, damaged, or wrong products.
2. Eligible Returns
✅ We Accept Returns For:
- Damaged or defective products
- Wrong product delivered
- Tampered or unsealed packaging
- Product quality issues
- Expired or near-expiry products
❌ Non-Returnable Items:
- Opened or used products (hygiene reasons)
- Products past 7-day return window
- Products damaged due to customer misuse
- Products without original packaging
3. Return Process
- Contact Us: Email info@vedputra.com or call +91-72186-16190 within 7 days of delivery
- Provide Details: Order number, product name, reason for return, and photos of damaged product
- Approval: We'll review your request within 24-48 hours
- Return Shipping: We'll arrange pickup or provide return shipping instructions
- Inspection: Upon receiving the product, we'll inspect it within 2-3 business days
- Refund: If approved, refund will be processed within 5-7 business days
4. Refund Method
Refunds will be credited to:
- Your original payment method (credit/debit card, UPI, net banking)
- Bank account (for COD orders - provide bank details)
Note: Shipping charges are non-refundable except in cases of our error (wrong/damaged product).
5. Exchanges
VedPutra Organics offers product exchange for damaged or defective items. We'll send you a replacement free of charge within 3-5 business days after receiving the returned product.
6. Contact Us
VedPutra Organics
Email: info@vedputra.com
Phone: +91-72186-16190
Address: Shivkrupa Heights, 102, Mokarwadi, Pune, Maharashtra 411001